12bet Terms and Conditions – Malaysia Platform Usage Terms

1 Acceptance of Terms and Conditions

By accessing, registering, or using any part of the 12bet platform — including the website, mobile app, and any related services — you confirm that you have read, understood, and agree to be bound by these terms and conditions in their entirety.

These terms apply to all 12bet platform users without exception. Continued use of the platform after any amendment to the terms is published will be considered acceptance of the revised terms.

2 Membership Eligibility

To register and use the 12bet platform, you must meet all of the following eligibility requirements:

• Be at least 21 years old at the time of registration.
• Possessing full legal capacity to enter into a binding agreement.
• Not a player who has placed themselves on the self-exclusion list.
• Not be located in a territory or jurisdiction where online gambling is specifically prohibited.
• Play on your own behalf and not on behalf of another person.
• Not use funds derived from illegal activities to make deposits.

3 Account Registration and Management

Each player is allowed to hold one account only on the 12bet platform. Multiple account registrations by the same individual are prohibited, even if different personal information is used.

During registration, you are required to provide truthful, accurate, and complete information including your full name as shown on your ID, date of birth, phone number, and a valid email address. You are responsible for keeping this information up to date at all times.

12bet reserves the right to request identity verification (KYC) at any time. Failure to complete the KYC process within the stipulated timeframe may result in a temporary suspension of withdrawal access.

4 Deposits and Payment Methods

12bet accepts a variety of deposit methods including local bank transfers, FPX, DuitNow, e-wallets such as Touch 'n Go eWallet and GrabPay, as well as Visa and Mastercard credit/debit cards.

The minimum deposit per transaction is RM 10 depending on the chosen payment method. All deposits are processed in real time or within a few minutes.

• Deposited funds may only be used for betting activities on the 12bet platform.
• 12bet does not accept third-party deposits. The name on the payment method must match the name on the 12bet account.
• 12bet is not responsible for any charges or fees imposed by your payment provider.
• Any transaction suspected of fraud will be investigated and the associated account may be suspended while the investigation is ongoing.

5 Withdrawal of Winnings

Winnings can be withdrawn at any time as long as the relevant conditions have been met. Withdrawal requests are typically processed within 1 to 3 business hours.

To process the first withdrawal, players must complete the KYC process by uploading a valid identification document. Withdrawals will not be processed until KYC verification is complete.

• Minimum withdrawal is RM 30 for local bank transfers.
• Withdrawals may only be made to the same payment method used for the deposit, unless specifically approved by the 12bet team.
• 12bet reserves the right to request additional verification for withdrawals exceeding certain limits.
• Bonuses that have not met the wagering requirements cannot be withdrawn.

6 Bonuses, Promotions and Special Offers

All bonuses, promotions, and special offers made available by 12bet are subject to the specific terms published alongside each offer. The following general conditions apply to all promotions:

• Bonuses may only be claimed once per player, unless otherwise stated.
• Wagering requirements (rollover) must be fully met before withdrawals of winnings derived from bonuses are permitted.
• 12bet reserves the right to withdraw or modify promotional terms at any time without prior notice.
• Attempts to abuse or exploit bonuses may result in bonus cancellation and account closure.
• Players who use multiple accounts, VPNs, or other methods to claim bonuses repeatedly will be removed from the platform.

7 User Conduct and Responsibilities

As a 12bet platform user, you agree to comply with the following code of conduct at all times:

• Not use automation software, bots, or any technical means to gain an unfair advantage in games.
• Not collude with other players to manipulate game outcomes.
• Not use insider information or any other form of cheating.
• Not use offensive, threatening, or harassing language or behaviour toward staff or other players.
• Not attempt to access 12bet systems or databases without authorisation.
• Not use the 12bet platform for money laundering or illegal financing purposes.

Violation of any of the above rules will result in immediate action, including account suspension or permanent closure, forfeiture of balances, and reporting to relevant authorities where necessary.

8 Account Security and Confidentiality

You are solely responsible for keeping your 12bet account login credentials secure. This includes your password, two-factor authentication codes, and any other information used to access your account.

12bet recommends you take the following steps to protect your account:

1. Use a strong, unique password that is not used on any other platform.
2. Enable two-factor authentication (2FA) in your account settings.
3. Do not log in to your account over an unsecured public WiFi network.
4. Log out of your account when you are done using a shared device.
5. Contact 12bet support immediately if you suspect your account has been accessed without authorization.

12bet is not liable for any losses arising from a player's failure to safeguard their login credentials.

9 Responsible Gaming

12bet is committed to promoting a responsible gambling culture. We provide a range of self-control tools to help players maintain control over their playing habits.

Players can access the following tools directly from their account panel without needing to contact support:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Loss Limit: Set a maximum loss limit over a specified period.
• Cool-Off Period: Temporarily suspend account access for 24 hours to 30 days.
• Self-Exclusion: Block account access for a period ranging from 6 months to permanently.

10 Intellectual Property Rights

All content on the 12bet platform, including but not limited to website design, logos, graphics, text, software, and databases, is the exclusive property of 12bet or our licensors and is protected by international copyright law.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the 12bet platform for personal use only. You are not permitted to:

• Copying, distributing, or reproducing any platform content without written permission.
• Using the 12bet name, logo, or brand for commercial purposes without authorization.
• Reverse engineering any 12bet software or system.

11 Limitation of Liability

To the extent permitted by applicable law, 12bet is not liable for any direct, indirect, incidental, special, or punitive damages arising from the use of or inability to use our platform.

12bet makes no warranties or representations regarding:

• The uninterrupted availability or reliability of the platform at all times.
• The outcome or result of any game or bet.
• The suitability of the platform for any specific purpose beyond its intended use.

Gambling involves financial risk. Players are solely responsible for their own gambling decisions. 12bet is not liable for any financial losses incurred through gambling activity on our platform.

12 Account Closure and Suspension

12bet reserves the right to close or suspend any account at any time for any reasonable cause, including but not limited to violations of these terms, suspected fraudulent activity, or requests from relevant authorities.

In cases where an account is closed for reasons not attributable to a player violation, any valid balance (after deducting ineligible bonuses) will be returned to the player in accordance with standard procedures.

Players may also request closure of their own account by contacting 12bet customer support. Account closure requests will be processed within 5 business days.

13 Amendments to Terms and Conditions

12bet reserves the right to amend, update, or replace any part of these terms and conditions at any time. Amendments take effect immediately upon publication on the 12bet platform.

For significant amendments, 12bet will endeavour to notify active players via email or in-platform notification at least 7 days before the changes take effect, except in emergencies requiring immediate action.

Continued use of the 12bet platform after an amendment to the terms is published will be considered acceptance of the revised terms.

14 Governing Law and Dispute Resolution

These Terms and Conditions are governed by the relevant laws on international online gambling within the operational jurisdiction of the 12bet platform. Any disputes arising from the use of the 12bet platform will first be resolved through 12bet's internal procedures before being referred to a recognised independent dispute resolution body.

To submit a complaint or enquiry related to these terms and conditions, please contact the 12bet customer support team, available 24 hours a day, 7 days a week via live chat on the platform or through our official email.